Customer Service

FRequently asked questions

Shopping basics

The standard shipping method is with DHL. The shipping cost added when placing an order is a contribution to the shipping costs. The total cost for the shipping is not covered by the customer.

You can read about our policy under the headline “policy”. In short, you can change the size or model of the product, there is no complete refund! When receiving the product, you should carefully try it on decide if it is the correct size for you. You are always very welcome to contact us to get our opinion, It is even better if you contact us before you place the order or just after placing the order. We will guide you to the best possible fit.

When you return the product for an exchange, the product must have no marks and be in a “like new” condition.

Yes!! Of ourse! Our products exsist all over the world today. When use DHL and UPS for shipping.

Eu-customers pay their local VAT for your country. Customers outside EU pay VAT-free.

When you register your address in our shop, the prices will change to your local prices. The shipping cost will also change after you register your address.

More and more customers ask if they can buy extra locking plates for their products. Yes, it is possible!

Today it is very easy to change the locking plates on the cuffs. There are two screws to release and then you can change the locking plate yourself. It can be nice to have plates with a ring and plates without a ring.

There are two revisions of the collar out. It is possible to change plates on both revisions, but it is only recommended from us to do this on the second revision. Today we still deliver the first revision on some models and this is the reason we have not released the extra plates in the shop just yet.

If you want to buy extra plates for your product, please send us an email and we will help create the order for you. It is recommended that you buy the extra plates together with the product. We can then verify that everything fits together before the delivery.

Payments

The standard shipping method is with DHL. The shipping cost added when placing an order is a contribution to the shipping costs. The total cost for the shipping is not covered by the customer.

You can read about our policy under the headline “policy”. In short, you can change the size or model of the product, there is no complete refund! When receiving the product, you should carefully try it on decide if it is the correct size for you. You are always very welcome to contact us to get our opinion, It is even better if you contact us before you place the order or just after placing the order. We will guide you to the best possible fit.

When you return the product for an exchange, the product must have no marks and be in a “like new” condition.

Yes!! Of ourse! Our products exsist all over the world today. When use DHL and UPS for shipping.

Eu-customers pay their local VAT for your country. Customers outside EU pay VAT-free.

When you register your address in our shop, the prices will change to your local prices. The shipping cost will also change after you register your address.

More and more customers ask if they can buy extra locking plates for their products. Yes, it is possible!

Today it is very easy to change the locking plates on the cuffs. There are two screws to release and then you can change the locking plate yourself. It can be nice to have plates with a ring and plates without a ring.

There are two revisions of the collar out. It is possible to change plates on both revisions, but it is only recommended from us to do this on the second revision. Today we still deliver the first revision on some models and this is the reason we have not released the extra plates in the shop just yet.

If you want to buy extra plates for your product, please send us an email and we will help create the order for you. It is recommended that you buy the extra plates together with the product. We can then verify that everything fits together before the delivery.

Shipping & Returns

The standard shipping method is with DHL. The shipping cost added when placing an order is a contribution to the shipping costs. The total cost for the shipping is not covered by the customer.

You can read about our policy under the headline “policy”. In short, you can change the size or model of the product, there is no complete refund! When receiving the product, you should carefully try it on decide if it is the correct size for you. You are always very welcome to contact us to get our opinion, It is even better if you contact us before you place the order or just after placing the order. We will guide you to the best possible fit.

When you return the product for an exchange, the product must have no marks and be in a “like new” condition.

Yes!! Of ourse! Our products exsist all over the world today. When use DHL and UPS for shipping.

Eu-customers pay their local VAT for your country. Customers outside EU pay VAT-free.

When you register your address in our shop, the prices will change to your local prices. The shipping cost will also change after you register your address.

More and more customers ask if they can buy extra locking plates for their products. Yes, it is possible!

Today it is very easy to change the locking plates on the cuffs. There are two screws to release and then you can change the locking plate yourself. It can be nice to have plates with a ring and plates without a ring.

There are two revisions of the collar out. It is possible to change plates on both revisions, but it is only recommended from us to do this on the second revision. Today we still deliver the first revision on some models and this is the reason we have not released the extra plates in the shop just yet.

If you want to buy extra plates for your product, please send us an email and we will help create the order for you. It is recommended that you buy the extra plates together with the product. We can then verify that everything fits together before the delivery.